Most FCR improvement initiatives include a combination of technology and training. 提高一次解决率的举措包括了技术层面和员工培训的相互支持。
Even the greatest challenges in outreach, communication, and technology, can be overcome by helping match community members with needed solutions. 即使在沟通和技术层面上遇到最严峻的挑战,只要有适当的社群成员,便能解决问题。